Privacy Policy

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Altadena Plumbing Pros ("we," "us," or "our") respects your privacy. This policy describes what information we collect when you visit AltadenaCAPlumbingPros.com or call us for plumbing services, how we use it, and what choices you have.

Information we collect

When you visit our website, our hosting and analytics tools may automatically collect:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages you view and time spent on each page
• Referring website or search query (if available)

When you call our phone number, our call tracking system records:

• The phone number you called from
• Date, time, and duration of the call
• The marketing source that referred you (such as which page on our site you called from)
• An audio recording of the call, for quality assurance and service dispatch purposes

When you provide information directly during a service call or estimate, we collect what you share with us, including your name, address, phone number, and the nature of the plumbing issue.

How we use your information

We use the information we collect to:

• Schedule and dispatch plumbing service to your location
• Provide estimates and invoices for work performed
• Pull permits from LA County Department of Public Works as required for permitted work
• Communicate with you about scheduled appointments, follow-ups, and warranty information
• Understand how visitors find and use our website so we can improve it
• Verify the source of incoming calls to attribute marketing performance
• Comply with applicable law and respond to lawful requests from authorities

Call recording and tracking

Calls to our published phone number may be recorded for quality assurance and dispatch accuracy. The number is a tracking number that routes to our service team and logs the call source. California is a two-party consent state, so callers will hear a notice that calls may be recorded before the call connects. If you do not consent to recording, please end the call and reach us by other means.

How we share information

We do not sell your personal information. We share information only as needed to provide the services you request:

• Service technicians and dispatchers receive the information needed to schedule and complete your job
• LA County Department of Public Works receives permit applications and inspection requests for permitted work
• Your water utility (Lincoln Avenue Water Company, Las Flores Water Company, Pasadena Water and Power, or the relevant district) may receive backflow test results filed on your behalf
• Payment processors receive billing information needed to complete transactions
• Hosting, analytics, and call tracking providers process technical data on our behalf under contract
• Legal authorities, when required by law, subpoena, or court order

Cookies and tracking technologies

Our website uses cookies and similar technologies to remember your preferences, measure site usage, and improve performance. You can disable cookies in your browser settings, though some site features may not work correctly without them.

Your California privacy rights

California residents have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we collect about you
• Request deletion of personal information we hold about you
• Correct inaccurate personal information
• Opt out of any sale or sharing of personal information (we do not sell)
• Not be discriminated against for exercising these rights

To exercise any of these rights, contact us at (844) 981-1691 or by mail at the address below.

Data security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No system is completely secure, however, and we cannot guarantee absolute security of information transmitted over the internet or stored electronically.

Children's privacy

Our services and website are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted prominently on this page.

Contact us

For questions about this privacy policy or to exercise your privacy rights, contact us:

• Phone: (844) 981-1691
• Mail: Altadena Plumbing Pros, 2275 N Lake Ave Ste B, Altadena, CA 91001